Constituent Engagement Associate GLSEN

(GayWebSource.com – Gay News & Press Network) – Posted by SeasonsofPride.com

GLSEN – New York, NY

The Constituent Engagement Associate (CEA) plays an important role strengthening GLSEN’s brand as the national leader working to address LGBT issues in K-12 education. The CEA is responsible helping drive our day-to-day constituent engagement for GLSEN’s social media, e-communications and online store. The ideal candidate will have experience engaging others through a variety of social media platforms, managing e-mail databases and handling customer service for e-commerce sites. The CEA will work closely with colleagues within the Communications team, including the Digital Engagement Manager and Marketing Communications Manager to support creating a world where young people learn to value and respect all people, regardless of sexual orientation, gender expression or gender identity.

Constituent Engagement Associate GLSEN

Responsibilities:

Monitor the day-to-day activity on GLSEN’s social media platforms and establish a process for engaging with our audiences in a timely and consistent manner.
Work with the Digital Engagement Manger to engage with our social media constituents.
Manage all aspects of our customer relationship management (CRM) system, including cleaning, segmenting and maximizing the impact and engagement of our lists.
Participate in the evaluation process for enhancing our CRM system.
Manage all customer service aspects of the GLSEN online store, including engaging with customers, tracking of inventory, working with vendors, and store promotions.
Work with the Marketing Communications Manager on the overall e-commerce strategy and execution of store strategies.

Qualifications and Required Skills:

2-4 years of constituent engagement experience.
Track record of producing successful results in improving engagement and customer service experiences.
Experience with CRM systems.
Familiarity with, and a passion for, LGBT issues in K-12 education.
Strong writing and editing skills required.
Strong verbal communications skills.
Proficiency using social media. Can display involvement with, or development of, social media campaigns.
Ability to work under the pressure of tight deadlines.
Knowledge of HTML, Drupal, content management systems, Adobe Creative Suite, and/or video editing a plus, but not required.
Spanish skills a plus, but not required.
BA/BS in related field or related experience.